Customer Service Manager

Customer Service Manager - Order Fulfilment and Manufacturing Supply Chain Lead customer order fulfilment in a make-to-order engineering manufacturing environment where delivery performance is critical.Salary c (phone number removed) + Excellent BenefitsEast MidlandsCommutable from Leicester, Coventry, Rugby, Northampton, Loughborough, South Derbyshire, South Staffordshire The RoleAn opportunity to lead a customer-facing supply chain function within a complex manufacturing environment supplying global customers with time-critical engineered products.This is not a traditional customer service role. It sits at the centre of: Manufacturing Supply chain Customer delivery performance You will lead a team responsible for managing the full order lifecycle, ensuring customer commitments are met despite production constraints, supply challenges, and changing demand. Key Responsibilities Lead and develop a customer service / fulfilment team (5 reports) Manage order flow from receipt through to delivery Coordinate cross-functional activity across: o Production o Planning o Procurement Act as escalation point for delivery-critical issues Drive customer satisfaction and service performance Support SIOP / demand planning processes Environment Make-to-order manufacturing Complex supply chains Global customer base Time-critical delivery expectations Requirements Experience in manufacturing or engineering environment Strong understanding of supply chain / order fulfilment ERP ..... full job details .....