Customer Service Manager

Customer Service Manager Location: Cannock, StaffordshireSalary: Up to £50,000 per annum + PensionContract: PermanentHours: 39 hours per weekWorking Arrangement: Site-based Macildowie are working with this client based in Cannock, Staffordshire, a well-established manufacturing business operating within a fast-paced, quality-driven environment. We are looking for an experienced and commercially aware Customer Service Manager to lead and develop their Customer Service and Despatch functions, ensuring exceptional customer service, operational efficiency and consistently high levels of on-time delivery. This is an excellent opportunity for a hands-on leader who enjoys building strong customer relationships, developing teams and working collaboratively across manufacturing, production and supply chain operations. The Role Reporting into the senior management team, you will take responsibility for ensuring customer requirements are effectively managed, communicated and delivered across the business. You will act as the key link between customers and internal operational teams, driving service improvements and ensuring customer orders are fulfilled on time and in full. Key responsibilities include: Lead, motivate and develop the Customer Service and Despatch teams, creating a high-performance culture. Build and maintain strong customer relationships, acting as the main escalation point for complex customer enquiries and service issues. Oversee customer orders, demand ..... full job details .....