https://jobs.co.uk/job/customer-service-manager-logistics-reed--4bf79924-9c86-402b-90fa-36147861e2e2 RSS feed for Customer Service Manager - Logistics at Reed. en-gb Sat, 27 Jun 2026 18:07:13 GMT https://jobs.co.uk/job/customer-service-manager-logistics-reed--4bf79924-9c86-402b-90fa-36147861e2e2 https://jobs.co.uk/job/customer-service-manager-logistics-reed--4bf79924-9c86-402b-90fa-36147861e2e2 Sat, 27 Jun 2026 11:52:08 GMT Location: Surrey | Salary: 40000.00-40000.00 Annual | Type: Permanent | Customer Service Manager - Logistics (Entirely office based)The RoleYou will take ownership of the end-to-end customer journey, ensuring smooth order processing, fulfilment and aftercare, while driving continuous improvement across processes and systems. Key ResponsibilitiesCustomer Fulfilment and OperationsManage order processing, invoicing, and packing in line with credit controlsCoordinate shipping, logistics, and international courier arrangementsOversee returns, warranties, and product fulfilment processesIdentify and implement process improvements to enhance efficiencyTeam ManagementLead, mentor and develop a team of 4Upskill team members and monitor performance standardsConduct regular reviews and support continuous developmentCustomer and Technical SupportRespond to customer queries, including basic technical enquiriesManage ticketing systems and ensure KPIs are metEscalate complex product or legal issues where requiredSupport product testing, demonstrations, and documentationWarehouse and Office SupportAssist with stock control, booking in/out goods, and stocktakingSupport warehouse operations including deliveries and dispatchOversee office facilities (e.g. photocopiers, f... Permanent