https://jobs.co.uk/job/customer-service-manager-lloyd-recruitment-east-grinstead--1da93555-e74a-46e0-b201-00472b8aa06f RSS feed for Customer Service Manager at Lloyd Recruitment - East Grinstead. en-gb Wed, 26 Aug 2026 18:24:33 GMT https://jobs.co.uk/job/customer-service-manager-lloyd-recruitment-east-grinstead--1da93555-e74a-46e0-b201-00472b8aa06f https://jobs.co.uk/job/customer-service-manager-lloyd-recruitment-east-grinstead--1da93555-e74a-46e0-b201-00472b8aa06f Tue, 25 Aug 2026 23:00:00 GMT Location: Westerham | Salary: £34000 - £38000/annum | Type: Permanent | Customer Service Manager Westerham Full time, Monday to Friday -34K - -38K (DOE) Lloyd Recruitment Services are delighted to be partnering with a well-established ecommerce business based in Westerham. They are seeking an experienced Customer Service Manager to lead their team, while also taking responsibility for a range of general office management and administrative duties. This is an excellent opportunity for a hands-on customer service professional who enjoys leading a team, improving processes and ensuring customers receive a consistently high level of service, while also playing a key role in the smooth day-to-day running of the office. Key Responsibilities of the Customer Service Manager: Oversee the day-to-day customer service function Lead, mentor and develop the customer service and office support team Allocate workloads and monitor team performance and KPIs Handle escalated enquiries, complaints and returns Monitor customer feedback and improve service levels Review and improve customer service processes Manage recruitment, onboarding and team training Run team meetings, one-to-ones and performance reviews Work with other departments to resolve ... Permanent