https://jobs.co.uk/job/customer-service-manager-khr-recruitment-specialists--a0bec05d-cf27-4bc5-91cb-44ca69f1f9c1 RSS feed for Customer Service Manager at KHR - Recruitment Specialists. en-gb Wed, 30 Sep 2026 17:02:36 GMT https://jobs.co.uk/job/customer-service-manager-khr-recruitment-specialists--a0bec05d-cf27-4bc5-91cb-44ca69f1f9c1 https://jobs.co.uk/job/customer-service-manager-khr-recruitment-specialists--a0bec05d-cf27-4bc5-91cb-44ca69f1f9c1 Tue, 29 Sep 2026 23:00:00 GMT Location: Colchester | Salary: £40000 - £50000/annum Benefits | Type: Permanent | Customer Service Manager Colchester -40,000 - -50,000 Monday to Friday 8.30am to 5.00pm Start Date - January 2027 KHR are recruiting for an experienced Customer Services Manager to lead and develop a customer service function within a growing, internationally operating manufacturing business. This is a hands-on leadership role with the opportunity to shape the department, improve processes and systems, enhance the customer experience and drive commercial performance. You''ll take ownership of the customer service team, introduce new ways of working and act as the voice of the customer across the wider business. Key Responsibilities: - Lead, coach and develop the Customer Service team, setting clear service standards, KPIs and performance targets - Drive improvements across customer service processes, procedures and systems, including CRM, helpdesk and workflow automation - Oversee customer enquiries, order processing, technical queries and escalated complaints, ensuring a high standard of service - Monitor customer feedback, service data and performance metrics to identify opportunities for improvement - Work closely with Sales, Production, Technical and Operations teams to i... Permanent