https://jobs.co.uk/job/customer-service-manager-julie-rose-recruitment--f94092d2-b39b-4240-a80d-4ad20e1920c9 RSS feed for Customer Service Manager at Julie Rose Recruitment. en-gb Thu, 24 Sep 2026 19:47:15 GMT https://jobs.co.uk/job/customer-service-manager-julie-rose-recruitment--f94092d2-b39b-4240-a80d-4ad20e1920c9 https://jobs.co.uk/job/customer-service-manager-julie-rose-recruitment--f94092d2-b39b-4240-a80d-4ad20e1920c9 Thu, 24 Sep 2026 11:52:05 GMT Location: Bromley | Salary: 10000-500000 Annual | Type: Permanent | Customer Service Manager Location: Bromley JRRL are looking for an experienced Customer Service Manager to be responsible for managing a high level of customer service for a company based in Bromley. The Customer Service Manager will be responsible for recruiting, training, managing and developing a multi skilled team of customer service agents. Main duties for the Customer Services Manager: Lead, coach and develop a team of circa 20 customer service professionals to achieve both individual and team success To regularly assess the performance and behavioural competencies of team members, identifying training needs and creating development plans Sets and reviews progress against objectives To develop, implement, maintain and monitor service level standard To develop and maintain quality controls To review, improve, streamline and implement administration processes, procedures and systems, to ensure continuous improvement Ensure procedures are up-to-date and fit for purpose Review and manage escalated calls and quality reviews To work within agreed process and payment authority levels Provide monthly management information reports to Senior management Provide statistical reporting t... Permanent