https://jobs.co.uk/job/customer-service-manager-julie-rose-recruitment--f46a2f21-17ff-43db-aba8-64e354c49350 RSS feed for Customer Service Manager at Julie Rose Recruitment. en-gb Thu, 24 Sep 2026 17:14:52 GMT https://jobs.co.uk/job/customer-service-manager-julie-rose-recruitment--f46a2f21-17ff-43db-aba8-64e354c49350 https://jobs.co.uk/job/customer-service-manager-julie-rose-recruitment--f46a2f21-17ff-43db-aba8-64e354c49350 Wed, 23 Sep 2026 23:00:00 GMT Location: Kent | Salary: Negotiable | Type: Permanent | JRRL are looking for an experienced Customer Service Manager to be responsible for managing a high level of customer service.  The Customer Service Manager will be responsible for recruiting, training, managing and developing a multi skilled team of customer service agents. Main duties for the Customer Services Manager: Lead, coach and develop a team To regularly assess the performance and behavioural competencies of team members, identifying training needs and creating development plans Sets and reviews progress against objectives To develop, implement, maintain and monitor service level standard To develop and maintain quality controls To review, improve, streamline and implement administration processes, procedures and systems, to ensure continuous improvement Ensure procedures are up-to-date and fit for purpose Review and manage escalated calls and quality reviews To work within agreed process and payment authority levels Provide monthly management information reports to Senior management Monitor and manage the Customer Service Risk Register Person Specification for the Customer Services Manager: Significant people leadership experience Successfully ma... Permanent