https://jobs.co.uk/job/customer-service-manager-julie-rose-recruitment--a5c64534-f88a-46fc-89e0-434448e92752 RSS feed for Customer Service Manager at Julie Rose Recruitment. en-gb Fri, 25 Sep 2026 00:16:34 GMT https://jobs.co.uk/job/customer-service-manager-julie-rose-recruitment--a5c64534-f88a-46fc-89e0-434448e92752 https://jobs.co.uk/job/customer-service-manager-julie-rose-recruitment--a5c64534-f88a-46fc-89e0-434448e92752 Thu, 24 Sep 2026 11:52:11 GMT Location: Bromley | Salary: 10000-500000 Annual | Type: Permanent | Customer Service ManagerLocation: BromleyJRRL are looking for an experienced Customer Service Manager to be responsible for managing a high level of customer service for a company based in Bromley. The Customer Service Manager will be responsible for recruiting, training, managing and developing a multi skilled team of customer service agents.Main duties for the Customer Services Manager: Lead, coach and develop a team of circa 20 customer service professionals to achieve both individual and team successTo regularly assess the performance and behavioural competencies of team members, identifying training needs and creating development plansSets and reviews progress against objectivesTo develop, implement, maintain and monitor service level standardTo develop and maintain quality controlsTo review, improve, streamline and implement administration processes, procedures and systems, to ensure continuous improvementEnsure procedures are up-to-date and fit for purposeReview and manage escalated calls and quality reviewsTo work within agreed process and payment authority levelsProvide monthly management information reports to Senior managementProvide statistical reporting to HMRCMonitor ... Permanent