https://jobs.co.uk/job/customer-service-manager-julie-rose-recruitment--5f5fb9b4-a797-48fa-b6db-0a5f50906b6f RSS feed for Customer Service Manager at Julie Rose Recruitment. en-gb Sat, 26 Sep 2026 01:09:48 GMT https://jobs.co.uk/job/customer-service-manager-julie-rose-recruitment--5f5fb9b4-a797-48fa-b6db-0a5f50906b6f https://jobs.co.uk/job/customer-service-manager-julie-rose-recruitment--5f5fb9b4-a797-48fa-b6db-0a5f50906b6f Fri, 25 Sep 2026 11:52:16 GMT Location: Kent | Salary: 10000-500000 Annual | Type: Permanent | JRRL are looking for an experienced Customer Service Manager to be responsible for managing a high level of customer service. The Customer Service Manager will be responsible for recruiting, training, managing and developing a multi skilled team of customer service agents.Main duties for the Customer Services Manager: Lead, coach and develop a teamTo regularly assess the performance and behavioural competencies of team members, identifying training needs and creating development plansSets and reviews progress against objectivesTo develop, implement, maintain and monitor service level standardTo develop and maintain quality controlsTo review, improve, streamline and implement administration processes, procedures and systems, to ensure continuous improvementEnsure procedures are up-to-date and fit for purposeReview and manage escalated calls and quality reviewsTo work within agreed process and payment authority levelsProvide monthly management information reports to Senior managementMonitor and manage the Customer Service Risk Register Person Specification for the Customer Services Manager: Significant people leadership experienceSuccessfully managing, developing and motivating a tea... Permanent