Customer Service Manager

Ready to take the next step in your Customer Service Manager career, leading a team and helping people reach their full potential? Based in modern offices in the centre of Blackburn, this is an opportunity to join a successful and expanding business as a Customer Service Manager. You''ll lead a team of Customer Claims Handlers, helping them deliver great customer service while achieving their performance targets and maintaining high standards. With a salary of up to 40,000 and an excellent benefits package, this role offers the chance to make a real difference to your team, develop your leadership skills and play an important part in the continued success of the business. What will you be doing as a Customer Service Manager?Leading and motivating a team of Customer Claims Handlers, helping them perform at their bestMonitoring team performance, ensuring targets are met and high standards of customer service are maintainedManaging workloads and caseloadsCoaching team members through regular one-to-ones, feedback and performance reviewsSupporting the team with complex queries, complaints and escalated customer issuesChecking calls, correspondence and case files to ensure quality and compliance standards are metIdentifying opportunities to improve processes and the customer experienceWorking with other departments to support training, recruitment, onboarding and the ongoing development of your teamWhat''s in it for you?A salary of 35,000 to 40,000, depending on experience23 ..... full job details .....