Customer Service Manager

Customer Service Manager - Social Housing Repairs and Maintenance Based near Surbiton Full-Time, permanent Salary: £40,000 - £48,000 DOEWe are currently working in partnership with a leading contractor within the Social Housing sector to recruit an experienced and customer-focused Customer Service Manager to join their growing team located near Surbiton.This is an excellent opportunity for an experienced service delivery professional to lead a busy Customer Service function within a fast-paced repairs and maintenance environment. The successful candidate will play a key role in driving customer satisfaction, operational efficiency, and service excellence across responsive repairs and maintenance services.As the Customer Service Manager, you will oversee the day-to-day management of the Customer Service Centre, ensuring residents receive a high-quality and responsive service across multiple communication channels. You will also support planning and scheduling functions to ensure repairs and maintenance services are effectively coordinated and delivered in line with service standards and KPIs.This role would suit somebody with strong leadership experience within Social Housing, Facilities Management, or a similar service-led environment.Key Responsibilities:Lead, motivate, and develop the Customer Service Team to deliver exceptional customer serviceOversee customer contact operations, ensuring enquiries, service requests, and complaints are resolved efficientlySupport repairs ..... full job details .....