Customer Service Manager

Job title: Customer Service ManagerLocation: AldershotHours: Monday - Thursday 8.30am - 17.30pm and Friday 8.30am - 17.00pmSalary: 40kPerks: Career progression with a growing company, retail discount vouchers, training enhancementOur client Our client is a well-established and growing business in Aldershot, known for delivering high-quality service to both corporate and private clients. With a strong reputation in their sector and a collaborative team culture, they are now seeking a proactive and experienced Customer Service Manager to oversee and develop their customer service team of 23. This is a fantastic opportunity for someone who thrives in a busy, client-driven environment and enjoys motivating people, streamlining processes, and leading with confidence.The roleAs Customer Service Manager, you will take full responsibility for managing a team of 23 customer service professionals. You''ll be the key driver of team performance, service delivery, and customer satisfaction-playing a pivotal role in shaping the customer journey from start to finish. This is a hands-on leadership role ideal for someone who brings energy, structure, and a solutions-focused mindset to their team.Key responsibilitiesLead, mentor, and supervise a team of 23 customer service advisors, ensuring performance targets and service standards are consistently metFoster a supportive and collaborative team culture, encouraging continuous development and accountabilityHandle escalated and complex customer ..... full job details .....