Customer Service Manager

CUSTOMER SERVICE MANAGER BASED DUNFERMLINE, FIFE, PERMANENT JOB / ONSITE EXCELLENT SALARY AND BENEFITS PACKAGE Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent s client is amongst the UK s largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Customer Service Manager. Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion (url removed), the customer experience and service is at the heart of everything they do. As they continue to be the very best in the market, and to support a major growth strategy, the Customer Service Manager joins an established team and forward thinking department. You will help lead, drive and manage the internal team and externally be a customer success champion. Key responsibilities include: Being the first point of contact for handling and co-ordinating all customer service queries. Organising and communicating all aspects of the installation process. Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople. Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team. Managing the daily ..... full job details .....