https://jobs.co.uk/job/customer-service-manager-focus-resourcing--3f802e1b-fd77-4e14-b96d-002854bab210 RSS feed for Customer Service Manager at Focus Resourcing. en-gb Tue, 14 Jul 2026 19:17:49 GMT https://jobs.co.uk/job/customer-service-manager-focus-resourcing--3f802e1b-fd77-4e14-b96d-002854bab210 https://jobs.co.uk/job/customer-service-manager-focus-resourcing--3f802e1b-fd77-4e14-b96d-002854bab210 Tue, 14 Jul 2026 11:51:44 GMT Location: London | Salary: 10000-500000 Annual | Type: Contract | 12-Month Fixed-Term ContractBased: NW London/Hybrid workingAre you an experienced customer service leader with a passion for delivering exceptional supporter experiences? Do you enjoy improving processes, leading high-performing teams and solving complex challenges? If so, we''d love to hear from you.We''re looking for a Customer Service Manager to join our client''s fundraising team on a 12-month fixed-term contract. This is an exciting opportunity to lead a dedicated supporter contact team, ensuring every interaction reflects the organisation''s commitment to outstanding service while driving continuous improvement across supporter engagement. Your role as Customer Service Manager:Leading and motivating the Engagement and Contact team to deliver outstanding supporter service.Managing supporter enquiries, complex complaints and GDPR requests through to resolution.Monitoring service levels, KPIs and performance, identifying opportunities for continuous improvement.Developing new processes and maintaining clear operational guidance and documentation.Working closely with fundraising, data, finance, legal, IT and regional teams to support campaigns and organisational objectives.Managi... Contract