Customer Service Manager

Customer Services ManagerGuildford 37,000 An excellent opportunity for an experienced Customer Services Manager to lead a fast paced customer service team, ensuring a smooth end-to-end customer experience from order processing to aftercare. Key ResponsibilitiesManage daily fulfilment operations, including order processing and routingOversee customer service across multiple channels and handle escalationsMonitor performance against KPIs (SLAs, accuracy, customer satisfaction)Lead, coach, and develop operational teamsIdentify and implement process improvementsWork with internal teams to ensure efficient service delivery About YouProven experience in team management in a customer services environmentStrong leadership and organisational skillsCustomer-focused with excellent communicationAnalytical and confident using data to drive decisionsExperience with CRM or similar systems QualificationsGCSEs/A-Levels (or equivalent)Relevant management or improvement qualifications ..... full job details .....