Customer Service Manager

Customer Service ManagerWoking (Hybrid Working) £40,000 per annumAre you an experienced Customer Service Manager looking for your next challenge? Do you have a passion for delivering outstanding customer experiences and leading successful teams in a fast-paced environment?Our client, a growing product-based e-commerce business, is seeking a Customer Service Manager to lead and develop their customer service function.The RoleLead, motivate and manage a customer service teamOversee day-to-day customer service operations and performanceHandle escalated customer enquiries and ensure timely resolutionMonitor KPIs and implement improvements to enhance service levelsWork closely with internal departments to improve customer journeys and operational efficiencyDrive a customer-first culture across the businessAbout YouPrevious experience managing and developing customer service teams is essentialProven experience in a Customer Service Manager roleE-commerce or e-commerce-related experience is highly desirableStrong leadership, communication and organisational skillsAble to work effectively in a fast-paced, customer-focused environmentMust be a driver with access to a vehicle due to the locationWhat''s on Offer?£40,000 salaryHybrid workingOpportunity to join a growing and successful e-commerce businessSupportive and collaborative working environmentGenuine opportunity to make a significant impactIf you''re a hands-on manager who enjoys developing people, improving processes and ..... full job details .....