https://jobs.co.uk/job/customer-service-manager-dynamite-recruitment--c6fce4a4-ed07-49b1-90a6-c4aadc09cf03 RSS feed for Customer Service Manager at Dynamite Recruitment. en-gb Wed, 29 Jul 2026 20:27:06 GMT https://jobs.co.uk/job/customer-service-manager-dynamite-recruitment--c6fce4a4-ed07-49b1-90a6-c4aadc09cf03 https://jobs.co.uk/job/customer-service-manager-dynamite-recruitment--c6fce4a4-ed07-49b1-90a6-c4aadc09cf03 Tue, 28 Jul 2026 23:00:00 GMT Location: Swinton | Salary: £30000 - £35000/annum Up to £35,000 dependant on experienc | Type: Permanent | Customer Service Manager Salary: Up to £35,000 dependant on experience Hours: Monday to Friday, full-time  Location: Manchester We''re looking for a proactive and organised Customer Service Manager to lead a busy service desk team within a growing business. This is a hands-on management role where you''ll oversee the day-to-day operation of the service desk, ensuring work is scheduled efficiently, customer expectations are exceeded, and your team is supported to perform at their best. Your responsibilities will be: Lead, motivate and develop the Customer Service Desk team, ensuring high levels of performance and customer satisfaction. Oversee the scheduling and coordination of planned and reactive work, ensuring resources are allocated effectively. Monitor the service desk inbox, ensuring all customer enquiries are responded to professionally and within agreed timescales. Monitor service desk KPIs and SLAs, identifying opportunities to improve efficiency and service delivery. Liaise with engineers, subcontractors and internal departments to ensure work is delivered on time and to the required standard. Handle escalated customer queries and support the team wit... Permanent