Customer Service Manager

Job Title:-Customer Service Manager
Location:-Swindon, SN2
Employment Type:-Full-Time

Role Overview
We are seeking an experienced and motivated-Customer Service Manager-to lead our clients customer service team. You will oversee daily operations, ensure high levels of customer satisfaction, and drive service improvements.

Key Responsibilities

• Lead, mentor, and develop a team of customer service representatives.

• Handle escalated customer issues and resolve them promptly.

• Implement and improve customer service policies and procedures.

• Collaborate with other departments to ensure seamless customer experiences.

• Prepare and present regular performance reports to senior management.

Requirements

• Proven experience as a Customer Service Manager or similar role.

• Strong leadership and people management skills.

• Excellent communication, problem-solving, and conflict resolution abilities.

• Ability to work under pressure and manage multiple priorities.

• Proficiency in CRM software and customer service tools.

• Preferred: Experience in our industry or similar environment.

How to Apply
Send your CV and apply today!-