Customer Service Manager

Job title: Customer Service Manager

Location: Hoddesdon

Contract: Permanent

Hours: 8-5

Salary: 35k

About the role:

Join a market-leading bathroom solutions distributor and lead their internal sales team to deliver the company’s business plan and meet key regional sales targets, all while upholding their core values. Foster a motivated and supportive team environment to ensure exceptional, professional service for customers.

Key responsibilities:

Team Management

• Plan resources to meet daily and long-term goals
• Develop, train, and upskill team members
• Motivate and engage team through regular reviews
• Ensure strong product knowledge and customer service standards
• Manage attendance and performance
• Oversee recruitment, development, and succession planning

Internal Sales Management

• Set and achieve team KPIs and sales targets
• Drive product sales through team training and brand promotion
• Analyse orders, returns, and market trends
• Report weekly on sales performance and insights
• Collaborate with Warehouse and Transport teams on delivery issues
• Ensure consistent and efficient sales processes
• Identify and implement process improvements
• Maintain a safe working environment

Candidate Requirements:

• Experience in customer service management
• Experienced with CRM systems (Kerridge a plus)
• Strong team leadership skills
• Commercially aware
• Customer-focused with service excellence
• Motivational and proactive leader
• Detail-oriented
• Excellent communicator
• Committed to continuous improvement
• Able to manage multiple priorities

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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