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Permanent

Customer Service Manager

Lichfield
money-bag £35000 - £40000/annum
Posted 3 weeks ago

Involve Recruitment (Midlands) Ltd are working with a white goods appliances company in the Staffordshire area to recruit for a Customer Service Manager!

This role will lead a team of 2 but very much lead by example and be a part of the team!

The primary duties include answering customer queries and resolving problems / complaint resolution, setting team goals, monitoring progress, onboarding and training staff members.

The ideal person will have experience in Continuous Improvement, Implementation of processes / training and mentoring plans and experience investigating warranties!

Salary - £35,000 to £40,000

Working hours are Monday to Friday 8am to 5pm

Daily duties include

  • Day to day management of customer service team
  • Complaint resolution
  • Warranty investigation / credits and returns
  • Liaising with Sales, Warehouse, Logistics, accounts etc to meet customer needs
  • Training and mentoring of customer service advisors
  • Onboarding and recruitment of new employees
  • Setting customer satisfaction targets / KPI’s and managing
  • Ensuring the customer journey is seamless
  • Implementing new processes and continuous improvement of processes and systems
  • Creating customer loyalty programs / obtaining customer feedback to increase revenue and improving client retention

If you have experience working within the Domestic Electrical Appliances and are Passionate and are a driven Customer Service  / Customer Experience Manager / Leader then please apply!!

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