Customer Service Manager

Customer Service Manager Location: Brough Salary: £38,000 - £45,000 Contract: Permanent, Full-timeAre you an experienced customer service leader who enjoys developing people, managing key accounts and building strong commercial relationships? This could be the opportunity to put your leadership and account management experience to work in a role where you can make a genuine difference. Consortium Professional Recruitment are delighted to be partnering with an established specialist equipment hire business to recruit a Customer Service Manager. This newly created position offers the opportunity to lead a close-knit team, take ownership of important customer accounts and shape a more proactive, commercially focused approach to customer service. You''ll join a collaborative, hands-on environment where people are valued, ideas are welcomed and building long-term customer partnerships is central to success. The Opportunity: As a Customer Service Manager, you''ll play a key role in: Leading and developing a team: Coach, support and motivate an established customer service team, creating clear expectations and helping individuals build confidence, capability and commercial awareness. Managing key accounts: Take ownership of key customer relationships, acting as a trusted point of contact, understanding their ongoing requirements and ensuring they receive a consistently high standard of service. Developing existing customer accounts: Build strong, lasting B2B relationships through ..... full job details .....