https://jobs.co.uk/job/customer-service-manager-connect-recruitment--340d3aa4-d35b-40d1-9a0d-960fb5d5863f RSS feed for Customer Service Manager at Connect Recruitment. en-gb Thu, 24 Sep 2026 16:53:19 GMT https://jobs.co.uk/job/customer-service-manager-connect-recruitment--340d3aa4-d35b-40d1-9a0d-960fb5d5863f https://jobs.co.uk/job/customer-service-manager-connect-recruitment--340d3aa4-d35b-40d1-9a0d-960fb5d5863f Thu, 24 Sep 2026 11:52:09 GMT Location: Burnham | Salary: 10000-500000 Annual | Type: Permanent | Job Title: Customer Relations Manager Reports To: Senior Customer Operations Manager PURPOSE SUMMARY:The Customer Relations Manager leads and develops the Customer Relations Team to ensure seamless operational delivery, strict regulatory compliance, and a customer-centric culture. In this role, you will oversee end to end complaint management under Financial Conduct Authority (FCA) guidelines, balancing fair customer outcomes with commercial priorities, driving root-cause operational improvements across the business, and managing high-level escalations.ABILITY AND SKILLS PROFILE: Deep understanding of FCA complaint handling regulations, FOS frameworks and regulatory dispute resolution processes.Exceptional analytical skills with confidence to make fair, defensible decisions on complex customer cases.Advanced objection handling, conflict resolution and influential communication across all business levels.Proven ability to manage work queues, delegate effectively under pressure and build high performing teams.Ability to identify pain points in customer journeys and implement cross functional solutions. REQUIRED EXPERIENCE AND QUALIFICATIONS Education: Minimum of A levels or equivalen... Permanent