Customer Service Manager

We are looking for a highly experienced Customer Service Manager to join a successful and growing business in Brackley. The role is full time and permanent offering a salary of between 44,000 to 46,000. Based onsite you will be supporting and managing a small team, managing key accounts, overseeing service delivery and maintaining strong client relationships.Key Skills Required for the Customer Service Manager:Lead, manage, and support the Key Account Administration team, culturing a positive working environment to enhance performance and developmentBuild and maintain strong, effective relationships with a portfolio of Key AccountsTake full ownership of national and key account contracts, ensuring work is allocated, managed, and delivered in line with agreed KPIsHandle escalations, complaints, and service issues, ensuring timely resolution and driving continuous improvementOversee contract renewals and monitor ongoing account performance to maximise client satisfaction and retentionManage invoicing processes for Key Accounts, ensuring accuracy and the timely processing of payments to franchiseesSupport the onboarding and training of new team membersManage and continuously enhance team processes to ensure alignment with customer requirements and operational efficiencyProduce and deliver insightful weekly and monthly performance reports to senior managementSupport the onboarding and training of new franchisees, including coordination of logistics and materialsProvide ..... full job details .....