https://jobs.co.uk/job/customer-service-manager-build-recruitment--47b959ca-5b84-479f-8d1b-a4989cd21c6e RSS feed for Customer Service Manager at Build Recruitment. en-gb Sun, 28 Jun 2026 00:16:55 GMT https://jobs.co.uk/job/customer-service-manager-build-recruitment--47b959ca-5b84-479f-8d1b-a4989cd21c6e https://jobs.co.uk/job/customer-service-manager-build-recruitment--47b959ca-5b84-479f-8d1b-a4989cd21c6e Sat, 27 Jun 2026 11:52:40 GMT Location: Berkshire | Salary: 42000.00-42000.00 Annual | Type: Permanent | Customer Service Manager Social Housing RepairsLocation: SloughSalary: Up to £43,000 per annumJob Type: Permanent Full TimeThe OpportunityWe are looking for an experienced Customer Service Manager to lead a busy Customer Service Centre supporting a responsive repairs and maintenance contract within the social housing sector.This is an exciting opportunity for a motivated leader with a passion for delivering exceptional customer service while driving operational performance. You will lead a team responsible for managing resident enquiries, repairs requests and complaints, ensuring a seamless customer journey from first contact through to resolution.Working closely with operational teams, planners and contractors, you''ll play a key role in improving service delivery, enhancing customer satisfaction and ensuring repairs are delivered efficiently and in line with contractual KPIs.Key ResponsibilitiesLead, motivate and develop the Customer Service team to deliver outstanding customer service.Ensure all customer enquiries, repair requests and complaints are handled professionally and within agreed service levels.Oversee the day-to-day operation of the Customer Service Centre, ensuring p... Permanent