Customer Service Manager

Customer Service Manager Social Housing RepairsLocation: SloughSalary: Up to £43,000 per annumJob Type: Permanent Full TimeThe OpportunityWe are looking for an experienced Customer Service Manager to lead a busy Customer Service Centre supporting a responsive repairs and maintenance contract within the social housing sector.This is an exciting opportunity for a motivated leader with a passion for delivering exceptional customer service while driving operational performance. You will lead a team responsible for managing resident enquiries, repairs requests and complaints, ensuring a seamless customer journey from first contact through to resolution.Working closely with operational teams, planners and contractors, you''ll play a key role in improving service delivery, enhancing customer satisfaction and ensuring repairs are delivered efficiently and in line with contractual KPIs.Key ResponsibilitiesLead, motivate and develop the Customer Service team to deliver outstanding customer service.Ensure all customer enquiries, repair requests and complaints are handled professionally and within agreed service levels.Oversee the day-to-day operation of the Customer Service Centre, ensuring performance targets and KPIs are consistently achieved.Support repairs planning activities, including scheduling, resource allocation and coordination of responsive maintenance works.Act as the escalation point for complex customer issues, ensuring timely and satisfactory resolutions.Work ..... full job details .....