https://jobs.co.uk/job/customer-service-manager-build-recruitment--0e79917d-d774-411f-89ee-4f5c601df8cd RSS feed for Customer Service Manager at Build Recruitment. en-gb Thu, 18 Jun 2026 19:53:37 GMT https://jobs.co.uk/job/customer-service-manager-build-recruitment--0e79917d-d774-411f-89ee-4f5c601df8cd https://jobs.co.uk/job/customer-service-manager-build-recruitment--0e79917d-d774-411f-89ee-4f5c601df8cd Wed, 17 Jun 2026 23:00:00 GMT Location: Slough | Salary: £41000 - £43000/annum | Type: Permanent | We are currently recruiting for a  Customer Experience Manager  to join our team in Langley. OVERALL PURPOSE OF ROLE To manage all customer experience touch points ensuring that we deliver an exceptional service to all customers. Responsibilities/Accountabilities: To develop, manage and delight internal and external customer relationships with new and existing customers. Ensuring contract delivery is, at a minimum, in accordance with Group and client requirements Managing correspondence from clients and customers in a timely professional manner Being the ‘back stop’ point of contact for escalated queries from clients and customers Proactively monitoring client satisfaction and proactively addressing issues as necessary to prevent dissatisfaction Developing and enhancing lines of communication in accordance with client and customer needs Promoting good working relationships with colleagues, clients, customers and other stake-holders, whilst demonstrating an inherent commercial awareness Ensuring that every opportunity is maximised to achieve higher customer satisfaction ratings through the demonstration of Cardo''s Core Values Providing support and advice on procedu... Permanent