https://jobs.co.uk/job/customer-service-manager-brownhills-motorhomes-ltd--6f54ebc3-f17d-4f21-9069-1703361e1f96 RSS feed for Customer Service Manager at Brownhills Motorhomes Ltd. en-gb Thu, 27 Aug 2026 04:26:24 GMT https://jobs.co.uk/job/customer-service-manager-brownhills-motorhomes-ltd--6f54ebc3-f17d-4f21-9069-1703361e1f96 https://jobs.co.uk/job/customer-service-manager-brownhills-motorhomes-ltd--6f54ebc3-f17d-4f21-9069-1703361e1f96 Tue, 25 Aug 2026 23:00:00 GMT Location: Newark on Trent | Salary: £41000/annum plus bonus | Type: Permanent | Brownhills Motorhomes, the UK's largest motorhome dealer, is seeking an experienced Customer Service Manager to lead our customer service function and manage complex customer complaints, escalations, and legal correspondence. This role requires a strong customer service professional with excellent communication skills and a thorough understanding of the Consumer Rights Act 2015 . You'll be responsible for resolving customer disputes, managing potential rejection-of-goods and legal claim cases, coordinating with internal departments and external partners, and ensuring customers receive regular updates throughout the repair process. Key Responsibilities Lead and manage escalated customer complaints through to resolution. Act as the primary escalation point for complex customer issues. Investigate complaints and gather evidence. Draft professional and legally compliant responses to complaints and pre-action correspondence. Apply effective conflict resolution and de-escalation techniques. Ensure compliance with the Consumer Rights Act 2015 and related legislation. Liaise with legal representatives, manufacturers, warranty providers, and repair partners. Maintain... Permanent