https://jobs.co.uk/job/customer-service-manager-brownhills-motorhomes-ltd--2dc85565-2162-485f-bc07-b16fbf35c2c7 RSS feed for Customer Service Manager at Brownhills Motorhomes Ltd. en-gb Thu, 27 Aug 2026 15:42:58 GMT https://jobs.co.uk/job/customer-service-manager-brownhills-motorhomes-ltd--2dc85565-2162-485f-bc07-b16fbf35c2c7 https://jobs.co.uk/job/customer-service-manager-brownhills-motorhomes-ltd--2dc85565-2162-485f-bc07-b16fbf35c2c7 Thu, 27 Aug 2026 11:52:32 GMT Location: Nottinghamshire | Salary: 41000.00-41000.00 Annual | Type: Permanent | Brownhills Motorhomes, the UK''s largest motorhome dealer, is seeking an experienced Customer Service Manager to lead our customer service function and manage complex customer complaints, escalations, and legal correspondence. This role requires a strong customer service professional with excellent communication skills and a thorough understanding of the Consumer Rights Act 2015. You''ll be responsible for resolving customer disputes, managing potential rejection-of-goods and legal claim cases, coordinating with internal departments and external partners, and ensuring customers receive regular updates throughout the repair process. Key Responsibilities Lead and manage escalated customer complaints through to resolution. Act as the primary escalation point for complex customer issues. Investigate complaints and gather evidence. Draft professional and legally compliant responses to complaints and pre-action correspondence. Apply effective conflict resolution and de-escalation techniques. Ensure compliance with the Consumer Rights Act 2015 and related legislation. Liaise with legal representatives, manufacturers, warranty providers, and repair partners. Maintain clear, empathetic, an... Permanent