Customer Service Manager

Location: Bournemouth Salary: £50,000 £55,000pa Hours: 9am-5pm office based Benefits: 25 days holiday + bank holidays (increasing with service) Birthday off Modern offices with onsite café and gym Close to Bournemouth beach Monthly staff awards and social events Retail discounts If you re a strong, commercially minded Customer Service leader who knows how to balance empathy with accountability this is one you ll want to read. Aspire Jobs are working exclusively with a fast-growing telecommunications provider looking to hire an experienced Customer Service Manager to lead and develop their expanding support function. This is a pivotal hire: someone who can bring structure, raise standards, and lead from the front in a lively, high-energy environment. This hands-on leadership role is one where you will manage UK and offshore teams, take ownership of escalated customer complaints, and drive improvements across customer experience, processes, and performance. The business has grown quickly and is now at the stage where processes need refining and strengthening so this role is perfect for someone who thrives on building, improving, and making things better. You ll also play a key role in driving forward a new knowledge-based AI agent, helping modernise and future-proof the customer experience offering. The Culture This is a young, energetic, and ambitious business. It s lively, fast-moving and full of personality not corporate, not quiet, and definitely not for someone who ..... full job details .....