Customer Service Manager

Permanent Customer Service ManagerBased in AylesburyHybridup to £45,000 pa Our client are looking to recruit a Customer Service Manager to lead and motivate the Customer Service team to deliver a consistently high standard of customer care, ensuring accurate timely order processing and effective end-to-end management of customer queries and after care. Leading a dedicated customer care team that ensure the smooth processing of customer orders, communicating effectively with both internal and external customers. Proven stakeholder management skills are required as you will work closely with other internal departments and stakeholders to seek the right resolution outcome in relation to any customer related issues relating to deliveries, shortages, damaged goods, returns and invoicing. Providing support to a small team, ensuring any issues are resolved offering one to one mentoring and support to team members to ensure continuous professional growth and an accountable high-performance culture. Hold regular team meetings to communicate priorities, performance, risks and key business updates. Proactively manage the end-to-end processes by monitoring and communicating process performance. Be the instigator of process improvement by making recommendations to senior management stakeholders that streamline and enhance working practices and procedures, ensuring they are efficient and consistently followed. Provide accurate management information, KPIs and metrics to share team ..... full job details .....