Customer Service Manager - 8 Month Contract

Customer Service Manager8-Month Contract, starting May 2026.Location: Tunbridge WellsSalary: 45,400 per annum + Excellent Benefits, generous holiday, pension, parking, Hours: 35 hours a week - 9-5pm Monday - Friday. Option for 1 day hybrid working following initial 3 month induction period.Are you a dynamic leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and possess the ability to inspire and motivate a team?Our client, based in Tunbridge Wells is looking for an enthusiastic individual to join their vibrant and busy team for an exciting 8-month contract. If you''re ready to make a significant impact and help our clients feel valued, this is the opportunity for you!What You''ll Do:Lead and manage a dedicated team of customer service representatives.To be responsible for the Customer Services/Repairs Service Teams in relation to the planning and control of their workload as well as their training, overall performance, providing guidance and direction to ensure enquires and requests are responded to within agreed performance targets for speed, efficiency, and quality.Maintain and develop internal customer relationships through regular meetings and a greater emphasis on challenging poor performance and embedding the Customer Experience Strategy.Ensure call monitoring is undertaken, and constructive feedback is given to staff for individual and team benefit.Regularly reviewing calls and through 1-2-1''s and appraisals, ..... full job details .....