Customer Service Manager

Our client is seeking a dynamic, commercially driven Customer Service Manager to lead, motivate and develop their internal sales and customer service function. This is an exciting opportunity for an experienced sales leader who thrives on targets, performance and change. You will be responsible for managing and motivating a team of Sales Representatives and Sales Order Administrators, driving commercial performance while ensuring customers receive an outstanding level of service. The successful candidate will be a hands-on people manager, comfortable setting clear expectations, managing KPIs and creating a high-performance culture. You will also play a key role in change management, process improvement and developing the team for future growth. Company Benefits: £12,000 OTE annual bonus paid quarterly. Annual holiday of 20 working days per annum plus statutory holidays. 1 extra day for your birthday and 3 extra days at Christmas, given at the company''s discretion. Ongoing professional development and career progression opportunities. Direct exposure to senior leadership and strategic decision-making. Chance to work within a technically focused and internationally recognised distribution business. Key Responsibilities: Leadership, Coaching and Performance Lead, motivate and develop a team of Inside Sales Representatives and Sales Order Administrators. Set clear individual and team targets, objectives and KPIs. Drive a strong target-focused, commercially aware sales ..... full job details .....