Customer Service/ Logistics Coordinator ERP

Customer Service and Logistics Coordinator Type: Permanent Location: Manchester- Trafford area Salary: £27,000- £30,000 per annum (depending on experience) Additional: Quarterly profit sharing incentives, 25 days holiday + 8 Bank holiday, Pension scheme Shifts: Monday-Friday 8am-4pm Due to continued growth, our client is expanding our Customer Service and Logistics function to ensure they meet evolving customer needs and maintain high standards of service. This role will support the Sales team by managing customer enquiries and requests, while developing and nurturing strong client relationships. In addition to customer service duties, the team oversees export order processing and logistics, ensuring goods are delivered in line with service level agreements (SLAs) and regulatory requirements. The Role: • Manage and progress customer orders, ensuring accuracy, completeness, and adherence to agreed service timelines. • Coordinate logistics arrangements to support the timely delivery of products to customers. • Prepare, review, and maintain shipment documentation to support compliant domestic and international distribution. • Communicate proactively with internal teams to ensure effective planning and smooth day-to-day operations. • Process sales orders using internal order management platforms, confirming order details and coordinating dispatch activity with operational teams. • Maintain accurate customer, order, and shipment records across internal systems and databases, ..... full job details .....