Customer Service - Logistics and Transport

Job Title: Customer Service Coordinator - European Transport and LogisticsLocation: North KentHours: Monday to Friday, 8:30am - 5:30pm (1-hour lunch break)Contract: Full-Time, PermanentHybrid Working: One day per week working from home available after successful completion of the 6-month probation period.About the RoleWe are seeking an experienced and proactive Customer Service Coordinator to join our European Road Freight team. This role is ideal for someone with a strong background in transport, logistics, or freight forwarding who can provide outstanding customer service while coordinating European traffic movements.The successful candidate will act as the primary point of contact for customers, ensuring shipments are managed efficiently from booking through to delivery. Experience of European road freight operations and knowledge of groupage services, trailer types, and load configurations will be highly advantageous.Key ResponsibilitiesManage customer enquiries, bookings, and shipment updates in a professional and timely manner.Coordinate European transport movements, ensuring customer requirements are met.Liaise daily with customers, hauliers, drivers, overseas agents, and internal departments.Monitor the progress of shipments and proactively communicate any delays or issues.Process transport documentation accurately and efficiently.Provide customers with quotations and service information where required.Ensure all customer records and job files are maintained ..... full job details .....