Customer Service (Legal)

Customer Service (Legal)Contract 5monthsWork mode: RemoteRate: £12.71 per hour PAYEKey ResponsibilitiesMake outbound calls to clients following bereavement and provide guidance on the next steps.Conduct structured conversations to assess whether Probate services may be required.Deliver compassionate and empathetic customer service while maintaining professionalism.Follow agreed call scripts and partner-specific requirements to ensure compliance.Accurately record customer information and detailed case notes on internal systems.Meet individual and team performance targets, including call volumes and appointments booked.Identify complex cases and refer or escalate them to appropriate specialists when required.Ensure all customer interactions comply with GDPR, SRA regulations, and internal policies.Build rapport and trust with clients through active listening and effective communication.Support continuous improvement by embracing process changes and sharing ideas for service enhancements.Key Skills and ExperienceExcellent verbal communication and interpersonal skills.Strong active listening skills with the ability to demonstrate empathy and compassion.Previous experience in a customer service or call centre environment.Ability to work effectively in a target-driven and fast-paced setting.Strong attention to detail and accuracy when updating customer records.Ability to handle sensitive and emotional conversations professionally.Good understanding of compliance requirements and ..... full job details .....