Customer Service / Lead Generation Advisor

Customer Service / Lead Generation Advisor
�� Office-based | Olney
�� Monday – Friday, 9:00 AM – 5:00 PM
�� 45-minute lunch break + 2 x 10-minute breaks
�� £12.21 per hour - £22,000 per annum

Job Objective
To provide outstanding customer service by handling inbound enquiries and conducting outbound lead generation calls to prospective clients (warm leads).

Key Responsibilities

• Deliver excellent customer service on all calls
• Make outbound calls to support lead generation efforts
• Meet phone performance KPIs, including daily targets and call handling times
• Ensure customers are treated fairly and receive consistent service
• Build and maintain positive relationships with internal and external contacts
• Escalate issues, errors, or backlogs to the line manager promptly
• Support the line manager in achieving overall team goals

• Minimum 1 year of experience in a call centre or customer service role (essential)
• Strong organisational and prioritisation skills
• Excellent attention to detail
• Collaborative team player