Customer Service Lead

Involve Recruitment (Midlands) Ltd is working with a Industry leading Black Country based company to recruit for a CUSTOMER SERVICE LEAD role!

The purpose of this role is to support the full aftercare everything from managing deliveries, complaints, warranty on goods and transport etc

• Salary -30,000 to -35,000
• Monday to Friday 8:30am to 5pm
• 22 days holiday plus bank holidays

This role will work closely with the Sales Manager so a Sales Support or Customer Service team leader / manager background would be ideal!

Responsibilities:

• Deal with all enquiries from customers post order placement.
• Deal with all warranties and complaints
• Be responsible for maintaining the Complaint system
• Ensure that all complaints are correctly coded and report monthly on these.
• Be responsible for communications with our logistic partners regarding customer deliveries.
• Be responsible for the RMA and customer credits process.
• Continuous improvement of customer processes

This is a exciting position so please do not delay in applying !