Customer Service German Speaking

Customer Service Advisor- German SpeakingThe successful candidate must be fluent in both spoken and written German.Location: Liverpool (Hybrid Working)Contract: Temporary ongoingPay Rate: £13.79 per hourHours: 37.5 hours per weekShift PatternMonday to Friday - HybridHours between 08:00am - 6:00pm (rotating) including Banh HolidayAbout the RoleWe are currently recruiting for a Customer Service Advisor fluent in both spoken and written German to join our client based in Liverpool.Customer Service Advisor Key ResponsibilitiesGerman Speaking- fluent in both spoken and written GermanDeliver a professional, friendly, and customer-focused service at all timesManage customer enquiries via phone and digital communication channelsBuild a clear understanding of customer needs to provide effective solutionsAdvising customers on the best services availableDeliver a high-quality customer experience in line with company standards and SLAsAccurately capture and maintain customer information using CRM systemsPromoting memberships to non-membersWork collaboratively with internal teams to ensure customer issues are resolved efficientlyMaintain a high level of accuracy and attention to detail in all customer interactionsRequirementsFluent in both spoken and written GermanPrevious experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposureStrong background in handling high volumes of customer enquiriesExcellent verbal and written ..... full job details .....