Customer Service Gateline Assistant - Cheltenham Station

Customer Service Gateline Assistant - Cheltenham StationOur Customer Service Gateline Assistants provide a first-class service to passengers while ensuring their safety at all times.Location: Cheltenham StationContract: Immediate start, ongoing temporary rolePay: 13.45 per hour initially 15.26 per hour after submission of 12 timesheetsHours:Ad hoc shifts offered on a weekly basisVaried 5 - 8-hour shifts between 05:45 and 19:00Typically 1-2 shifts per weekZero-hours contractPlease note: Due to the early start time of 05:AM, applicants must be local to Cheltenham or have access to reliable transport to arrive on time. This role would particularly suit someone seeking part-time, flexible work.Key ResponsibilitiesDeliver excellent customer service to all passengers.Manage passenger flow and queues through the station.Check tickets and ensure passengers are travelling with a valid ticket.Direct customers to the correct train and platform.Operate ticket gates safely and effectively.Support customers requiring additional assistance.Report incidents and contribute to maintaining a safe station environment.Identify ticket irregularities and refer them to Revenue Protection colleagues.Provide a friendly, professional, and approachable presence within the station.RequirementsExcellent verbal and written English skills.Previous customer service experience.Ability to pass a DBS check.Willingness to adhere to Adecco Rail''s Drug and Alcohol Policy.Smart, professional appearance and ..... full job details .....