https://jobs.co.uk/job/customer-service-fleet-ft-recruitment--41716acd-7f7f-49f0-8e6c-f4ddd9d63561 RSS feed for Customer Service Fleet at FT Recruitment. en-gb Sun, 11 Oct 2026 23:51:42 GMT https://jobs.co.uk/job/customer-service-fleet-ft-recruitment--41716acd-7f7f-49f0-8e6c-f4ddd9d63561 https://jobs.co.uk/job/customer-service-fleet-ft-recruitment--41716acd-7f7f-49f0-8e6c-f4ddd9d63561 Fri, 09 Oct 2026 11:54:11 GMT Location: West Bromwich | Salary: 12.71-12.71 Annual | Type: Temporary | FT Recruitment are recruiting on behalf of our client based in Smethwick, We are looking for an individual who has experience within the Customer Service sector. This is working with the Fleet Franchise and will require individuals with excellent communication skills and ideally experience working with drivers. Your role will entail: - Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner. - Taking calls from customers who may be missing/chasing parcels and deliveries. - Handle a high volume of incoming calls and emails from customers, addressing their questions, concerns, and requests. - Accurately enter customer information and update records in the company database. - Collaborate with other team members to ensure customer satisfaction and achieve department goals. - Maintain a thorough understanding of company products, services, and policies to effectively assist customers. - Follow established procedures for handling customer complaints and escalating issues when necessary. - Provide product recommendations and assist with order placement or modifications. - Process returns, exchanges, and refunds acco... Temporary