https://jobs.co.uk/job/customer-service-first-response-unit-claims-handler-acorn-insurance-ltd--f0c3e263-dedd-478f-a9d5-e7983e68cb3f RSS feed for Customer Service First Response Unit Claims Handler at Acorn Insurance Ltd. en-gb Wed, 10 Jun 2026 18:11:31 GMT https://jobs.co.uk/job/customer-service-first-response-unit-claims-handler-acorn-insurance-ltd--f0c3e263-dedd-478f-a9d5-e7983e68cb3f https://jobs.co.uk/job/customer-service-first-response-unit-claims-handler-acorn-insurance-ltd--f0c3e263-dedd-478f-a9d5-e7983e68cb3f Wed, 13 May 2026 23:00:00 GMT Location: Liverpool | Salary: £26938/annum | Type: Permanent | Job Title: Customer Service First Response Unit Claims Handler Location: Liverpool Salary: -26,938 per annum plus the opportunity to earn a performance-related bonus of -4200 paid on a quarterly basis, once established within your role Job Type: Full Time, Permanent Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm(on a rota basis) 1 in 3 Weekends 9.00am-5.00pm. What you will be doing: Providing a professional and proactive response in assessing claims in line with policy and procedure Providing an empathetic service to clients who have been involved in road traffic incidents Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification To resolve any issues avoiding expressions of dissatisfaction escalating into complaints Handle First Notification of Loss (FNOL) calls, entering relevant claims details To monitor and manage claims ensuring all services are provided in an agreed timescale Assessing new claims in accordance with policy terms and conditions Identify and initiate any potential recoveries from 3rd parties Handle any complaints in l... Permanent