Customer Service Executive

Why do we need you?Are you passionate about Customer Service, getting things right first time and enjoy learning about your customer and products to really add value to the service you offer.As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customers shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future.Weber are part of Saint-Gobain UK and Ireland and are the worldwide leader in mortar-based solutionsThis role can be worked on a hybrid basis with a minimum of 3 days in the office per week.What we''re looking for:Weber is the brand that cares about building better for people and the planet by offering solutions that deliver sustainability and performance to mortars customers. These values run through our business in everything we do. To live these values in the customer service team you will be customer centric and put yourself in the customers shoes, go the extra mile and get it right first time to make it happen and be driven by continual improvement, learning and development to be your best self. Strong communication skills to harvest business relationships Inquisitive and invested in understanding the business, products and your customers so we can add real value High attention to detail to get it right first time Digital competency to pick up new systems And the ..... full job details .....