Customer Service Executive

Zenith are looking to recruit an experienced Customer Service Executive who is a confident and motivated person to join our clients customer services team. We are looking to recruit a confident and motivated person to join our customer services team. The responsibilities of the Customer Service Representative include providing high levels of service to our customers and fostering our ''hassle free'' approach to the customer journey. The successful candidate will be self-motived and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively. Key Responsibilities: Proactively keeping customers updated on existing orders and advise of delays as necessary Processing orders in a timely manner on our internal CRM system Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution Co-ordinating customer returns and credits Ensure all internal and external customer queries are responded to in the agreed time scales Respond to live chat enquiries promptly and resolve efficiently Complete daily allocated tasks as per the Customer Services Team rota Required Skills and Experience: Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes Experience of sales order processing systems useful (full training on the job) You will be friendly and ambitious with an excellent telephone ..... full job details .....