Customer Service Executive

Customer Service ExecutiveType: PermanentSalary: £30,000 - £35,000 per annumLocation: Staines areaWorking pattern: Hybrid - 3 days office based, 2 days home based 8.30am - 5.00pmWe are recruiting for our client, an established international business, for an experienced Customer Service Executive to join a collaborative customer service team. This varied B2B role focuses on managing customer orders from receipt through to delivery, keeping customers informed and working closely with colleagues across the wider operation.Key Responsibilities:Manage customer orders from receipt through to delivery, maintaining accurate records and taking ownership of progress.Act as a key point of contact for an allocated portfolio of business customers, handling queries and providing proactive updates.Monitor open orders and coordinate solutions when availability, transport or other operational issues affect delivery.Review ordering patterns and share relevant changes with planning and supply colleagues.Prepare and maintain the documentation required for international and export orders.Build strong customer relationships and work closely with sales, planning, supply chain, logistics and finance colleagues.Manage customer complaints professionally, coordinating follow-up, returns where applicable and communication through to closure.Contribute ideas that improve service quality and simplify customer administration processes.Requirements:The ideal Customer Service Executive will have:Around 2-4 ..... full job details .....