Customer Service Executive

Customer Service ExecutiveUxbridge28- 30k plus 10% annual bonusAre you passionate about delivering and exceptional service to Customers?Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution?My client a friendly techy organisation (with a real family feel) is now seeking an additional person to join their customer service team.The role offer hybrid working- 3 days in the office, 9-5.30pm, free parking, Friday night get together and 24 days holiday!Duties Full order management onto MS DynamicsChecking ETA on product arrivals to inform the customer.Lots of liaison with couriers and shipment companies to despatch orders.Managing all product delays and investigation reasons for the delaysExperience of problem solving is essential as you will be investigating delays in delivery, faulty product issues as well as giving basic technical advise.Good written skills are important as you will be at times composing your own e mails.Managing RMA s Experience required. Previous customer service resolution experienceGood written and verbal skillsA quick learnerGreat attention to detail/ high levels of accuracyBags of common senseAbe a great listener and problem solverA technical mind set What You Need to Do Now:If this sounds like the role for you, don t wait - apply today with your up-to-date CV!If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re ..... full job details .....