Customer Service Executive

Our client is seeking a Customer Service Executive to join their dynamic and fast-paced team based in their head office near Oxford Circus. They are a longstanding client of ours and we have placed many of their team there, with the last two temps resulting in permanent roles, which they love! This is a great opportunity for someone with excellent communication and organisation skills - as a key member of the Customer Care and Support Team, you will be communicating with various stakeholders, both internal and external, and handling all daily customer complaints and queries. Please note that the ideal candidate must have strong previous experience in this area and remain confident in escalating issues where needed. The role will be based in their office 2 days a week, with the rest working from home. This will be a temp-to-perm role, initially paying £13.85/hour plus holiday pay, with a salary range of £32k-£35k when the role moves to permanent. This will be an ASAP start. What you''ll do: Act as first point of contact for all customer enquiries, including queries, complaints, and handling any issues with external partners and couriersManage email correspondence in an effective and timely mannerManage accurate data entry and update internal systems, spreadsheets and CRM systems when requiredPrepare reports and monitor performance trends eg; customer satisfaction and resolution ratesGeneral conflict and resolution management regarding incoming customer complaints and making ..... full job details .....