Customer Service Executive (Team Lead / Manager level)

Customer Service Executive (Team Lead / Manager Level) Full Time Permanent Hayes, MiddlesexWe re recruiting a Customer Service Executive (Team Lead / Manager level) to join a growing manufacturing business and take ownership of key customer relationships while leading a small customer service team.This role combines hands-on customer engagement with team leadership and process ownership. You ll be responsible for ensuring a high standard of service delivery, driving continuous improvement, and acting as a senior point of contact for customers and internal stakeholders.An engineering or aerospace background is desirable but not essential. Strong customer management, leadership capability, and experience within a fast-paced environment are far more important.The Role You ll lead a small team of customer service professionals while managing customer accounts end-to-end. The position suits someone who enjoys accountability, is comfortable working autonomously, and can balance operational delivery with longer-term improvement initiatives.Key Responsibilities Lead and manage a small customer service team, providing guidance, structure, and development Own customer relationships across a defined account base Manage customer order books, contract reviews, and sales order approvals Oversee customer scorecards and lead improvement actions with cross-functional teams Act as the escalation point for customer queries and issues Lead customer meetings, including senior-level reviews ..... full job details .....