Customer Service Executive

Customer Service Executive 12-Month Fixed-Term Contract Hybrid/Remote role 33,245 per annumAbout the Role CPI is seeking a Customer Service Executive to join our Sales Operations team on a 12-month fixed-term secondment cover contract. This is a pivotal role within CPI''s customer service function, acting as a link between customers, and internal teams such as Business Development, Bids, Project Management, Finance, Legal and customers to ensure the smooth processing and management of commercial opportunities and customer orders. While the title is Customer Service Executive, this role is much broader than traditional customer service, combining order management, reporting, CRM administration, customer support, and business intelligence activities. We''re looking for someone who is organised, adaptable, and comfortable working independently. Previous customer service or CRM experience is beneficial but not essential. What matters most is your ability to learn quickly, build relationships, work across multiple stakeholders, and manage a high volume of activities accurately and professionally. What You''ll Be Responsible For:Customer Order Processing and CoordinationProcess incoming customer orders and ensure all information is accurate and complete.Raise customer order acknowledgements and ensure a smooth handover to Project Management teams.Track and manage the progression of customer orders through CPI''s internal systems.Work closely with various internal teams to ensure ..... full job details .....