Customer Service Executive

We are now seeking a motivated and customer-focused Customer Service Executive on behalf of one of our clients to join an extremely supportive team. This is an excellent opportunity to join a well-established company where you will play a key role in delivering a high level of customer service throughout the full customer journey.The role will involve working closely with internal teams, customers, and external couriers. This is a varied but fast-paced role requiring strong communication skills, attention to detail, and the ability to multitask effectively.Key Responsibilities Answering incoming customer calls in a professional and efficient manner Make outbound calls to update customers on orders and support sales activity where required Maintain a proactive and sales-focused approach to support business target Organise collections between manufacturing and warehouse locations Process daily sales invoicing accurately and efficiently Respond to customer enquiries and quotation requests within agreed timeframes Prepare quotations for standard products and link quotes to relevant projects Process customer orders, ensuring products are delivered correctly and to specification Follow up on completed orders, gather customer feedback, and create follow-up actions for the sales and business development teams where required Coordinate and monitor the delivery of product samples Keep customers informed of lead times, ETAs and any potential delays Support a smooth and seamless ..... full job details .....