Customer Service Executive

An excellent opportunity for a customer-focused professional with strong communication and account management skills to join a global market leader, offering long-term career development.

Do you have experience in a customer-facing role within a B2B environment? Are you looking to join a growing organisation where you can build lasting customer relationships and play a key role in supporting commercial success?

Established for over 40 years, this multi-award-winning global leader specialises in the design and manufacture of innovative systems used in a wide variety of industries. With a strong reputation for innovation and quality, the business continues to expand internationally and invest in its people and technology.

In this hybrid role, you will manage a portfolio of customer accounts across the full customer lifecycle, acting as the main point of contact for day-to-day enquiries, orders, and account support. You will proactively engage with customers through regular outreach and account reviews, identifying opportunities to strengthen relationships and support business growth. Working closely with the Business Development team, you will help develop sales opportunities, support customer projects, and ensure customers gain maximum value from the company''s products and services.

This role would suit someone with strong customer service and account management experience who enjoys building relationships, and delivering an exceptional customer experience within a fast-paced commercial environment.

The Role:

• Manage a portfolio of customer accounts and build strong relationships
• Handle enquiries, orders, quotations, and account support activities
• Conduct proactive customer outreach and identify commercial opportunities
• Maintain accurate CRM records and support the wider sales team
• Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Excellent Benefits

The Person:

• Experience in a customer-facing role, ideally B2B
• Confident using CRM and business systems
• Strong communication and organisational skills
• Proactive approach with a commercial mindset
• Commutable to Dartford

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.